Quality Policy

To supply products and services of high quality and reliability to all of our customers and to provide total customer satisfaction through continuous quality improvement.

By participating in a program of continuous quality improvement, we are able to stand behind our services with pride and confidence that we consistently perform beyond the expectations of our customers. Telpro Technologies is committed to actively soliciting the feedback of employees and clients, as well as ensuring that all of our services are of the highest caliber possible.

I invite to you to review our Quality Objectives as a statement of Telpro Technologies' commitment to quality, continuous improvement, outstanding workmanship, and teamwork - both internal and with our clients.

Quality Objectives

• Provide quality products and services that exceed the needs and expectations of our customers
• Maintain a quality system based on the requirements of ISO 9002 and TL 9000
• Communicate our mission, objectives and quality policy to all employees and customers
• Develop our relationships with our customers based on a system of continuous feedback and evaluation of our performance
• Use appropriate tracking methods to identify, isolate, and correct areas of nonconformance
• Establish a team approach to our work that supports the production and delivery of high quality products and services
• Provide an atmosphere that encourages all employees to achieve their full potential and pride in workmanship
• Provide training solutions that will develop our existing workforce, and will attract new employees to our company

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Training

Telpro Technologies - a TPI Acquisition Inc. Company is committed to developing our internal talents and providing our employees with the skills and tools necessary to succeed. Telpro has been able to train hundreds of installers in the finer technical points of telecommunications installation work, as well as our managers in new ways to develop and manage their teams.

Currently, we are offering a complete curriculum to our employees, and are in the process of expanding our program to satisfy other needs within the company.

Current Training Offerings Include:

• Central Office Installation Level 1
• Central Office Installation Level 2
• Central Office Installation Level 3 and 4 courseware
• Safety and Quality Awareness
• ISO Awareness
• First Aid / CPR Training
• Supervisory Skills
• Firestop Training and Certification
• Asbestos Training and Certification
• Ask Yourself Training

Service Currently Available

• Field Service Study Guides
• Index Level Testing

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